Under New Management

UBA CANCELLATION POLICY

* Written and online orders constitute a binding contract and are legally enforceable.

* Once an order, exceeding the value of R5000 ex VAT or more, has been emailed or placed online, cancellations prior to collection will be subject to a 15% handling and admin fee.

* Any orders not paid for within 10 working days (dependent on order value) of being placed will be deemed “cancelled”. A 15% handling fee will apply, should the invoice exceed R5000 ex VAT or more.

* If layouts are created prior to cancelling an order, a fee of R100 excl VAT will apply per layout, whether we were able to meet your deadline or not. We recommend checking stock availability and estimated lead-times prior to proceeding with any order.

* For customers who have an account, no cancellations will be accepted after final artwork approval has been received.

* Collected orders may not be returned for credit, unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department. Orders must be returned to Johannesburg office.

* Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.

* Cancellation fees need to be paid before further orders will be processed.

* Stock returns will not be accepted at the branches and are to be returned to our Johannesburg Head Office at your own expense.

DELIVERIES:

UNBRANDED BULK ORDERS:

* Unbranded bulk orders will be dispatched the day after both the payment has been received and the branch selection has been updated. If however your order is ready earlier, we will do our utmost to get it onto that days truck.

BRANDED ORDERS:

* Branded orders that are due to be completed at 16h30 will be dispatched to the relevant branches on the same day (provided that the branch delivery selection has been updated before 15h00 on that day).

PAYMENTS:

* Please send your proof of payment for all orders to payments@ubacorporategifts.co.za

* Your Account Manager will contact you if any unforeseen issues arise.

PLEASE NOTE:

* Should there be any delays from couriers, you will be notified via email.

* iPromo will not be held responsible for such delays.

* Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.